Operations · Systems · Strategy
Operations & Systems Strategist
Your operations problem
is already being solved.
About
Ten years of building systems across healthcare, logistics, and regulated transportation environments. I find broken things and fix them — in processes, in data, in operations that have quietly outgrown their infrastructure.
My first instinct when I see a problem is always the same: Do you mind if I give you a hand with that? Hard-won experience has taught me that not every broken thing wants to be fixed. But when an organization is genuinely ready — the work gets done completely, and stays done.
Based in Portland, Oregon. Oregon-licensed CNA. Builder of models, frameworks, and compliance structures that exist because they needed to.
Selected Work
Excel · Cost Analysis · Healthcare Operations
No cost model existed for a fleet of mobile PET/CT, MRI, and Nuclear Medicine units. Maintenance was reactive. Core charge recovery was inconsistent. Nobody knew what anything actually cost over time. Built a 10-tab model that changed that — surfacing a 2–4× cost gap between reactive and proactive maintenance, and identifying recoverable money that was being left on the table.
Data Analysis · Healthcare · Process Improvement
69 patient fall incidents. $2.79M in total costs. No prior analysis existed. The hypothesis: falls aren't random — they cluster around operational transitions. What the data showed confirmed it. 71% of falls occurred within 30-minute shift-change windows. The finding pointed to a structural staffing problem, not a patient behavior problem — and a proposed intervention that required zero new hires.
SOP Development · Compliance · Documentation
No standardized process existed for identifying, documenting, escalating, or closing operational incidents. Events were handled inconsistently and learnings were lost. Built a complete 7-stage incident lifecycle SOP — identification through post-incident review — with defined roles, severity classifications, escalation hierarchy, quality controls, and a process flow visual. Implementation-ready on day one.
"Do you mind if I give you a hand with that?"
First instinct · Every time
Experience
Connect
She is not the right fit for every organization — only for ones that want the real thing.
gabrielle.danielle.d@gmail.com